LumySmile

Shipping & Returns

🚚 Shipping

We proudly ship across the United States and Canada. Orders are processed within 1–3 business days and typically arrive within 3–7 business days, shipped from local warehouses for fast, reliable delivery.

Once your order ships, we'll email you a tracking number so you can follow it every step of the way.

📦 Orders With Multiple Items

If your order includes more than one product, it may arrive in separate packages at slightly different times. Each item is shipped from the warehouse closest to its source to get it to you as quickly as possible, so you'll receive a tracking number for each package. This is completely normal — rest assured, every item in your order is on its way.

📦 Order Tracking

You'll receive tracking details by email as soon as your order leaves our warehouse. If you haven't received tracking within 5 business days, please contact us.

🔄 30-Day Satisfaction Guarantee

We stand behind everything we sell. If you're not completely satisfied, you have 30 days from delivery to request a return or exchange.

Items must be unused and in their original packaging.
Contact us first to start a return — we'll send you instructions.
Refunds are issued to your original payment method once we receive and inspect your return.

⚠️ Damaged or Wrong Items

If your order arrives damaged or you received the wrong item, contact us right away with a photo and we'll make it right — free replacement or full refund.

💬 Need help?

Our team is here for you. Reach out through our Contact page any time.